A woman with a severe nut allergy has slammed Jet2 for failing to stop a family from eating Nutella on her flight.
Beth Parr-Standen, 21, had told the airline of her life-threatening condition and cabin crew warned passengers not to eat nuts during boarding.
But parents across the aisle from Beth gave their kids the hazelnut spread as the plane prepared to take off from Manchester to Tenerife.
Beth went into anaphylactic shock and had to go to hospital.
“I nearly died and they should have been arrested for attempted manslaughter,” she said.
“Even when my mum shouted that I could die and called for help they kept eating, saying they’d heard no announcement.
“They claimed my allergy is no different to being vegetarian and that I should fly separately if it’s that much of an issue.
“It was parents and three children with their grandparents just across the aisle and they had Nutella and breadsticks snack pots.
“My throat immediately started closing when they opened them and I was struggling to breathe.
“I’ve never known anyone to react to my allergy the way they did. It was unbelievably heartless, especially in this day and age. Even when cabin crew arrived they didn’t stop. The staff had no idea what to do.
“Thankfully, mum administered the EpiPen within seconds, saving my life.”
Beth, from the Wirral, Merseyside, claimed her mum told Jet2 of her allergy four times before the travel date and once at check-in.
She said: “We were assured it would be fine. Cabin crew made an announcement but it was during boarding so some passengers may not have heard.”
Cabin crew called for medical assistance but after an alleged delay Beth and her mum asked to get off the flight so she could get help at the terminal.
Eventually her mum drove her to Arrowe Park Hospital where she spent seven hours in A&E on a drip.
Devastated to have missed their week in Tenerife to celebrate Beth’s 21st birthday, the mum and daughter complained to Jet2 about the incident in March last year.
Ever since she has been locked in a fight for a refund of £900 for flights and hotel plus compensation.
“The whole thing was a shambles,” said Beth. “I would have been furious if I wasn’t so traumatised.
“If the plane was in the sky it would have needed to make an emergency landing. I could have died on the plane. I was expecting a huge apology and compensation.
“The very least they can do is give me a refund.
“I want people to be aware of how life-threatening allergies are and to expose this company for their dangerous approach to the issue and lack of empathy since.
“I will never fly with them again.
People with extreme allergies such as hers are vulnerable in confined spaces like aircraft because of the risk of exposure to particles of nuts.
Jet2 says it owes Beth nothing because she decided to leave the plane.
A spokesman said: “We stopped serving nut-based products on flights to protect those with allergies.
“When customers with nut allergies make us aware prior to travel to ensure others are aware that someone with an allergy is on board. We also request that any products containing nuts are not opened or eaten during the flight.
“Despite clearly asking all customers to refrain from opening or eating products containing nuts, another customer opened a Nutella after boarding, at which point Beth made the decision to get off the aircraft.
“While we completely empathise with this particular situation, we are doing everything we can to prevent exposure to nuts. We have been in touch with Beth to advise her to contact her insurance provider to make a claim.”